Terms of Service

By using the Service, you agree to these Terms and our Privacy Policy. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization.

• You must be at least 18 years old and able to form a binding contract.
• You are responsible for all activity under your account and for keeping credentials secure.
• Provide accurate information and keep it up to date.

• No illegal activity, malware, scraping without permission, or attempts to bypass security.
• No misuse of webhooks/APIs or interference with the Service's normal operation.
• Respect third-party platform terms (e.g., Slack, Meta, Google) when you connect them.

You pay the advertising platforms you connect (Meta, Google, TikTok, and any other connected ad platform) directly, under your own agreement with that platform. Cresva does not hold your advertising budget, does not charge your payment method on a platform's behalf, and is not a party to your agreement with that platform. Actions an agent takes under Section 5, including budget increases, budget decreases, and campaign pause/resume, can change how much you spend and how quickly, within the limits you configure. You own that budget and bear that spend.

Forecasts, recommendations, scenario outputs, and other AI-generated content in the Service are estimates based on available data and models. They are not guarantees of future results and should not be relied upon without your own review. You are responsible for evaluating any AI-generated output before acting on it, whether that action is taken by you or, under Section 7, by an agent you have configured to act without per-action approval.

If you enable Agent Commerce negotiation for a brand, Cresva's agent can negotiate price and terms with a third-party purchasing agent (for example, an AI shopping assistant acting for an end consumer) on your behalf, within a maximum discount you configure. A negotiation that results in an accepted transaction is a binding sale on the terms reached, subject to your underlying obligations to fulfill it. You are responsible for the discount ceiling, negotiation style, and platform allowlist you configure, and for disabling this feature for a brand if you do not want Cresva negotiating sales on your behalf.

Connected platforms (Meta, Google, Shopify, TikTok, and others) enforce their own policies on automated activity, and a platform may restrict, suspend, or terminate your account on that platform based on activity from an agent acting under Section 5, even where that activity was within the limits you configured. You bear the risk of platform-side enforcement action arising from automated activity on your connected accounts. Cresva is not responsible for a platform's decision to restrict or suspend your account there.

• Our IP: We (or our licensors) own all rights in the Service, including software and branding. These Terms do not grant you any rights except a limited license to use the Service.
• Your IP: You retain ownership of Customer Data and any content generated for you through the Service, including AI-generated copy, creative, or other outputs produced from your inputs and configuration. Cresva claims no ownership interest in outputs generated for your account. You grant us a license to use it to provide the Service.
• Feedback: If you provide feedback or suggestions, we may use them without restriction or compensation.

We may offer preview/beta features. They are provided "as is", may change or be withdrawn, and may have additional terms.

• Paid plans (if applicable) are billed in advance per billing cycle; fees are non-refundable except as described in our Refund Policy or where required by law.
• Prices may change with reasonable notice for the next term.
• You are responsible for applicable taxes, excluding our income taxes.

We may modify, add, or remove features. If a change materially reduces core functionality, we will use reasonable efforts to notify you in advance.

• You may stop using the Service at any time. To delete your account or export your data, contact us at hello@cresva.ai.
• We may suspend or terminate access for breach, risk to the Service, legal requirements, or non-payment (if applicable).
• Upon termination, your right to use the Service ends, but sections that by nature should survive will continue to apply.

Each party may access non-public information of the other ("Confidential Information"). The receiving party will use it only to perform under these Terms and protect it with reasonable care. Exclusions include information that is public, independently developed, or rightfully received without confidentiality obligations.

You will comply with applicable laws, including anti-bribery, sanctions, and export control laws. You will not use the Service in embargoed countries or by prohibited parties.

The Service is provided "as is" and "as available". We disclaim all warranties, express or implied (including merchantability, fitness for a particular purpose, and non-infringement). We do not warrant that the Service will be uninterrupted or error-free.

To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or lost profits, even if advised of the possibility. Each party's aggregate liability for claims arising out of or relating to the Service will not exceed the greater of (a) the amounts paid by you to us in the 12 months before the claim, or (b) USD $100 for free tiers.

Neither party is liable for delay or failure to perform an obligation under these Terms (other than payment obligations) to the extent caused by circumstances beyond that party's reasonable control, including acts of God, war, terrorism, riot, embargo, government action, fire, flood, or a failure or outage of a third-party platform, network, or utility that the Service or the affected party reasonably depends on.

You will defend, indemnify, and hold us harmless from third-party claims arising from your unlawful use of the Service or violation of these Terms, excluding our willful misconduct.

These Terms are governed by the laws of the State of Delaware, USA, excluding conflict-of-laws rules. Disputes will be resolved in the state or federal courts located in Wilmington, Delaware, and the parties consent to personal jurisdiction there. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

• Entire agreement. These Terms and referenced policies are the entire agreement.
• Severability. If a provision is unenforceable, the rest remains in effect.
• Assignment. You may not assign without our consent; we may assign in connection with a merger or sale.
• Notices. We may notify you via the Service or email. Update your contact details to receive notices.